Working Groups

The Task Force's Working Groups organize cross-sector dialogue and produce strategic recommendations within specific issue areas.

Phase One Working Groups

  • Goal: Propose a set of guiding principles and actions the government and/or firms should take to coordinate and operationalize knowledge and signals sharing across industry boundaries.

    • Recommendations should enable improved detection and prevention of scams across the life cycle, including online marketplaces, social media platforms, and banking, payments, phone, and text systems.

    • They should focus on operational or procedural goals (assuming, within reason, that legal/regulatory constraints will be addressed).

  • Goal: Recommend government actions or policy changes to improve law enforcement’s ability to disrupt scams that deceive or harm individuals.

    • Identify how law enforcement agencies could play a bigger role in disrupting scammers’ ability to communicate with victims.

    • Make fraud and scam prevention a higher priority for law enforcement.

    • When scams occur, make reporting easier and more actionable and deploy enhanced law enforcement resources to improve victim recovery.

  • Goal: To supplement systemic scam disruption efforts, the National Strategy will seek to improve individuals’ capacity to identify threats (consumer awareness) and protect themselves. This will include identifying ways to improve how firms proactively communicate with customers when there is heightened risk of harm (warning) or when imminent harm is indicated (intervention).

    • Propose priorities for how to raise consumer awareness. Identify best practices or standards for customer warnings and interventions.

    • Consider potential government policies, industry best practices, education campaigns, and/or funding arrangements to improve outcomes of consumer awareness, warning, and intervention systematically.

  • Goal: Create a clearly articulated problem definition about fraud and scams against consumers and businesses in the United States.

    • Propose clear mechanisms for measurement.

    • Estimate the size of the problem(s).

    • Set a clearly defined goal for fraud and scam reduction that can become a rallying cry for the country’s civic and corporate leaders.

Phase Two Working Groups

    • Recommend solutions for secure and efficient information sharing between government and industry, which will be crucial for identifying and preventing evolving scam tactics

    • Propose updated privacy and security standards for expanded cross-sector data sharing to protect consumer data

    • Conducting an impact risk assessment and identifying ways to manage risk

    • Evaluate new technologies for fraud/scam prevention, particularly identity authentication/verification

    • Recommend immediate actions for increased reliability in these areas

    • Design an easy-to-use reporting process for consumers to use when they’ve been contacted by a scammer or defrauded

    • Incorporate insights from other groups on information sharing and law enforcement

Ongoing Working Group

Strategic Communications

Goal: Propose key elements of a plan to advocate for the national strategy.

  • Ensure Task Force members have consistent messaging.

  • Deploy the strategic communications plan.